Premier Support - $249 per year
From online registration through personal assistance, Exact is focused on delivering accurate, up-to-date product support for optimum usability and performance. In today’s challenging environment, where business life is more complex than ever before, you need reliable software that is easy-to-use, and support you can depend on. Having a problem with your payee/guardianship system can be an unpleasant and frustrating experience. Our highly skilled support team is here to help resolve any technical problem, giving you a clear and simple solution.
Cost effective vendor support is a critical success factor in every payee / guardianship project. Exact provides a complete range of support and professional services. Our analysts and developers are focused on maximizing the benefits available from your payee/guardianship solution. Our support services are available for initial implementation, ongoing use, new business practices, custom system modifications, and business procedures consultation.
Proper support allows you to focus on your core business while leaving customer support to the experts, who are staffed and equipped to provide guaranteed results. Our mission is to deliver unparalleled support services that are integral and strategic to your business operations. We do this through the development of a strong partner relationship with you and an unyielding dedication to customer support.
Exact provides quality technical support service to your end users. Technical support is our specialty and we're passionate about it. Our highly trained and knowledgeable experts are available when the end user needs assistance. The majority of all assistance requests are resolved on first contact. This significantly reduces the time and productivity loss as well as frustration.
Premier Support includes:
  • Configuration Guide
  • Staff User Guide
  • Admin User Guide
  • “How do I?” Q&A
  • Up to 10 separate support sessions per year (either by phone or email) for 12 months from the date of purchase.
  • Priority telephone support covering licensing, installation, debugging, environmental issues, and general use of the products.
  • Priority email support covering all of these same issues: licensing, installation, debugging, environmental issues, and general use of the product.
  • Service includes advice on implementing nonstandard configurations and phone-based installation walkthroughs if required.
  • After filing a support request, a ticket is guaranteed to be opened as soon as a support technician is available or within 24 hours, whichever is sooner.
  • User has choice as to e-mail or phone contact once support session is open.